FOR TOURS, SHUTTLES AND PACKAGES PROVIDED BY M&S ADVENTURE & ARCHEOLOGY TOURS OF BELIZE

We understand that plans can change. This policy explains the booking, cancellation, rescheduling, late-arrival and refund terms that apply to tours, shuttles and packages booked directly with M&S Adventure & Archeology Tours.

Booking and Payment

A minimum deposit of 50% of the booking total is required to confirm a reservation. The remaining balance is due on the scheduled date of the tour, shuttle or package.

Meaning of Scheduled Date

In this policy, the scheduled date means the confirmed date of the tour, shuttle or package. It does not mean the guest’s arrival date in Belize or hotel check-in date.

How to Cancel

All cancellation requests must be submitted in writing using M&S Adventure & Archeology Tours’ published contact details. A cancellation becomes effective only when it has been acknowledged in writing by M&S.

Cancellations 30 Days or More Before the Scheduled Date

Cancellations acknowledged 30 days or more before the scheduled date are eligible for a refund of the amount paid, less a 5% cancellation fee. Non-refundable credit-card processing fees and prepaid third-party costs will also be deducted where applicable.

Cancellations 29 to 7 Days Before the Scheduled Date

Cancellations acknowledged between 29 and 7 days before the scheduled date are eligible for a refund equal to 50% of the initial deposit. Non-refundable credit-card processing fees and prepaid third-party costs will also be deducted where applicable.

Cancellations 6 Days or Fewer Before the Scheduled Date

No refund will be issued for a cancellation acknowledged 6 days or fewer before the scheduled date. The customer will lose only the amount already paid; M&S will not charge an unpaid balance under this cancellation provision.

Individual Cancellations Within a Group

If one member of a group cancels while the remaining guests continue with the booking, no refund will be issued for the cancelling guest.

Late Arrivals and No-Shows

Guests on a non-private tour must be ready at the confirmed pickup time. Because other guests may be waiting, the tour may leave a few minutes after the specified pickup time. A guest who misses the departure will be treated as a no-show.

Private-tour guests may start later, but they must be ready to depart no later than 10:00 AM. After 10:00 AM, the booking will be treated as a no-show. A late start may also require changes to the planned itinerary.

No refund will be issued for a no-show or when a customer uses only part of a tour, shuttle or package.

Weather-Related Cancellations

If a tour cannot operate because of unforeseen weather conditions, M&S will normally reschedule it for the following day. If the guest cannot take the rescheduled tour the following day, the amount paid will be refunded, subject to any non-refundable credit-card processing fees and prepaid third-party costs.

Unsafe Road Conditions

Unsafe road conditions are not classified as a weather cancellation. If road conditions prevent the booked tour from operating, M&S will contact the customer to arrange an available alternative. The specific arrangement will depend on the conditions and the services that can be operated safely.

Cancellations by M&S

If M&S cancels a booking for a reason other than weather, the customer will receive a refund of the amount paid, less 5% and any non-refundable credit-card processing fees or prepaid third-party costs.

Rescheduling

Tours may be rescheduled without an additional rescheduling fee. A 25% fee will apply when the date of a package or shuttle is moved within 24 hours of its scheduled departure time. This fee is calculated only on the amount already paid.

If rescheduling is not possible for a reason other than weather, the normal cancellation schedule in this policy will apply.

Changes to a Package

If one component of a multi-tour package is cancelled, the customer may select another available tour of equivalent value. No cash refund will be issued for that individual package component. Any non-refundable third-party entrance fees or other prepaid costs remain non-refundable.

Refund Processing, Currency and Charges

Approved refunds will be processed by M&S within 7 business days. The customer’s bank or card provider may require additional time to post the refund.

Credit-card transactions are charged in Belize dollars (BZD). Credit-card processing fees are non-refundable. Exchange-rate changes, foreign transaction charges and other bank or card-provider fees are the customer’s responsibility.

Acceptance of This Policy

By paying a deposit or making any other payment toward a tour, shuttle or package, the customer confirms that they were provided access to this Cancellation Policy, had an opportunity to review it, and agree to its terms.

Questions

If you have questions about this policy or need help with a booking, please contact M&S Adventure & Archeology Tours before confirming your reservation.

Acceptance of This Policy

By paying a deposit or making any other payment toward a tour, shuttle or package, the customer confirms that they were provided access to this Cancellation Policy, had an opportunity to review it, and agree to its terms.